Workplace Communication and Business Writing Skills

Course Code: MS.5
Dates for this course:

8 – 9 February 2017
9 – 10 March 2017
23 – 24 May 2017
19 – 20 September 2017

Subject: Workplace Communication and Business Writing Skills
Course Fee: MYR 2,500



Who Should Attend?

  • Executives
  • Supervisors
  • Secretaries, Personal Assistants

Learning Objectives

  • Project professionalism through clear communication and with confidence
  • Give constructive feedback
  • Understand key messages and respond accordingly
  • Understand latest format, techniques in business writing
  • Select right choice of words with positive outcome

Course Content

Day 1 Workplace Communication
  • Mod 1: Introduction and Speak Up
    • Current challenges of workplace communication & how to overcome them
    • Verbal & non-verbal communication
  • Mod 2: Interpersonal Communication Skills
    • Johari’s Windows
    • Identify your communication style
    • Identify others’ communication style
    • Body language
  • Mod 3: Communication Process
    • Understand each elements in a communication process
    • Active listening
    • Paraphrasing
  • Mod 4: Statements
    • 5Ws 1H
    • Active vs. passive voice
    • Open ended vs. close-ended
    • Positive vs. negative
  • Mod 5: Giving Feedback
    • Plan & prepare feedback
    • Describe problem & its effect
    • Get agreement on the issue
    • Develop solutions
    • Agree on action plan
    • Follow-up
 

Day 2 Business Writing Skills
  • Mod 1: Fundamentals of Effective Business Writing
    • Readership: who is going to read and why?
    • Objectives: what do you want the outcome to be?
    • Planning: decide what to say, which order and what to leave out
    • Structure: introduction, body and closing
    • Tone: formality and friendliness, courteous, natural and sincere
    • Style: KISS principle
  • Mod 2: Business Essentials: Format
    • Full blocked style
    • Open punctuation
    • Parts of business correspondences
  • Mod 3: 4 Point Structure & Phrases to Use
    • Introduction
    • Details
    • Action/Response
    • Close
  • Mod 4: Language Skills
    • Old fashion expressions
    • Useful expressions
    • Choice of words
    • Active vs. passive voice
    • Proofread and edit
    • Grammar and punctuations



 

Contact Form

 

+60 3 7931 6143